Call Center
Call Center

Our Call Center is a State-Of-The-Art Facility, open 24 hours, 7 days a week. We employ Technically trained personnel to handle your Service Requests, your inquiries, and to "technically" deliver the correct communication.

 

Phone:  877.933.9501  Fax:  916.787.0311 This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Service Requests can be phoned, faxed, or emailed. We will immediately acknowledge the ETA to both yourself, and your "MOD" Manager on Duty. Response Time to your location is usually 2-4 hours. Emergency or "priority" response times will vary depending on customer needs. They are handled within the escalated levels to meet your expectations.

Our System Software has been articulately designed to provide our Call Center Team immediate access to the facility information, equipment, prior history, warranty, status, open projects, and much more during the scheduling of our technician.

Our Call Center knows all your Administrative requirements at the time of your service request. Items like Purchase Order Numbers or Authorized Limits, IVR Check In-Out, Status Reporting, Completion Time, Access Requirements, Equipment and Condition, Last PM Date, Open Quotes, and your other Comments are all reviewed and passed on to the Technician prior to arrival.

Our Interactive Website allows you a private Login and Password for software access to review On-Call Tracking, Maintenance Scheduling, Projects & Proposals, History, Reporting, and much more.


Our Call Center understands Immediate Service with Immediate Communication!



Service Dispatch Screen Sample
Word Doc | PDF Doc


Our screen identifies your facility's equipment and warranty information so we can dispatch the right technician
close to your job site.

Special requirements such as "Needs 20 Foot Ladder" are noted, and mixups are eliminated.

The call, dispatch, arrival, and completed times are automatically updated through our satellite communications
to your software.

Finally, the Facility Manager's Name is shown to identify who has validated the work completion and
expressed satisfaction.