Status Department
Status Department

Our Status Department provides you an immediate source to contact regarding the Status of open calls, or for any inquiry. You can email or phone your inquiry and receive an immediate response!

This department has been especially created to provide communication on the Status of Open Service Requests or Projects. Their sole responsibility is tracking the jobs progress through completion and reporting to you!

The Status Team monitors and tracks each Service Call. They are aware of the ETA, part availability, and coordinate with the field to understand status, and work progress to achieve the promised completion time.

The Status Team provides communication to the Store of the ETA, and continually uploads the progress notes into both your and our software systems. The Store Manager On Duty "MOD" whom we have spoken with, along with dates, times, and comments are noted in our progress reporting.

The Status Team phones the MOD of any change, along with the planned part delivery schedule. They contact the MOD the day prior to installation to schedule the project. All parties are kept aware and informed through the project's completion.

The Status Team is a dedicated unit continually tracking each call through completion to not lose any time or delay. They provide focus and a concentrated effort to minimize downtime.

The Status Team is the "glue" which provides you immediate access to learn of the job progress, communicates to the store, and contacts the field to ensure completion within the scheduled ETA and without delay. They provide the professional assurance each call will meet your expectations!

The Status Team provides you with DAILY STATUS REPORTS, Identifying the progress of every Open Call thru completion, along with the Completion Performance Rating provided by your MOD. They list any Open Quotes awaiting approval and follow-up to ensure open work is never forgotten!

Status Report Sample
Word Doc | PDF Doc