Quality Assurance
Quality Assurance

Pacific Air Conditioning & Heating, Inc. is a Contractor providing National Service for Commercial Air Conditioning, Heating, Ventilation, Refrigeration, Electrical, Lighting, and other Contracted Services.

 


We employ and maintain our own Field Technicians for many local areas. As an active service company, we keep current with industry Codes and Standards, Service Practices, Labor Management, Material and Labor Pricing. We provide administration with the technical skills to manage and oversee the work required in our industry.

PM SERVICING

PM Service tasks are identified and illustrated in the Pacific Air Conditioning & Heating, Inc. Handbook. This Handbook establishes uniformity and compliance with Pacific Air Conditioning & Heating, Inc's high standards.

The Service Tasks are generated by a listing provided from the Equipment Manufacturers, along with many others identified as Industry Standards. The Service Tasks are detailed under Exhibit B of our Agreement.

PM pricing is effectively estimated to identify the service time required for each type and size of equipment to comply with the tasks as listed within the Exhibit B. This Actual Service Time is also identified under our Exhibit D. This Service Time has been measured by our Field Technicians and serves as an industry benchmark to ensure sufficient time is allowed for quality in the PM service tasks.

 

PM SCHEDULING

PM scheduling is computerized. The computer automatically schedules PM Services at the beginning of each month for all facilities due. A Service Order is then generated for each location and scheduled.

We provide periodic reporting so you can effectively monitor the completion progress along with us. At any time, the system will poll the PM Service Orders remaining open. The polling capability allows us to print and list any uncompleted PM Service Locations, at any time. The open maintenance inspections are then rescheduled to ensure no maintenances are missed. PM Services are provided with reliable completion.

 

PM COMPLETION

PM's are departmentalized with assigned management and staffing to schedule, monitor, and track thru completion. Our PM department is only responsible for PM Service Quality and Completion. They are dedicated to PM management and supervision, ensuring compliance at the scheduled service time.

 

ON CALL SERVICE

Our Service Dispatch System identifies the assigned Field Technician to provide for service continuity.

The Coordinator can review your Equipment Type, and Facility Notes immediately in their dispatch server to ensure the information is passed onto the Filed Technician, to validate warranties, and to accurately coordinate access requirements, bringing the required tools, parts, ladders, and materials to your job site.

The Coordinator reviews the Service History during entry of the service request. A possible Warranty or Call-Back is "Flagged" onto the work order. The Field Technician is asked to provide the reason for the call and a "No Charge Billing" is generated if a call back is determined.

 

PROJECT WORK

Work over $1,000 typically may require photographs for determining the extent of the damage or required services. Unit & Coil Replacement, Duct work Repair, Supply Fan Repair, Electrical Burns, or Exterior Compressor Damage are a few areas requiring photographs. Their use provides an illustration for evaluation miles away. The photograph can be enclosed with our proposal and forwarded onto our customer (YOU) for review, as requested.

The requirement to provide photographs for the work over $1,000 is a common procedure. Our Field Technicians are equipped with digital camera. Larger projects may require photographs "before and after" work completion.

 

VALIDATION

Our Status Department Team contacts your building manager to verify work completion and their satisfaction the very next day! We validate every service request to ensure work complete customer satisfaction.